Privacy Policy

Last updated: January 2026

Dar Maureen ("we", "us", "our") is a private riad located at Derb Al Arsa, Sidi Youb, Marrakech Medina, Morocco. We are committed to protecting your personal data and respecting your privacy in accordance with applicable data protection law, including the EU General Data Protection Regulation (GDPR) where applicable.

This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it. By making an enquiry or booking with us, you agree to the terms set out below.

1. Information We Collect

We may collect and process the following personal data:

• Booking information: your name, email address, phone number, arrival and departure dates, number of guests, and any special requests.
• Communication data: any messages you send us via our contact form, email, or WhatsApp.
• Technical data: basic analytics such as page visits (if analytics tools are enabled), collected anonymously.
• Payment information: we do not process payment card data directly. Payments made through Airbnb or other third-party platforms are governed by their own privacy policies.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and manage your booking or enquiry
• To communicate with you before, during, and after your stay
• To provide the services you have requested (transfers, meals, excursions, etc.)
• To comply with our legal obligations
• To improve our services and the website experience

We do not use your data for automated decision-making or profiling, and we do not sell your personal data to third parties.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract: when processing is necessary to fulfil your booking or answer your enquiry.
• Legitimate interests: to manage and improve our business operations.
• Legal obligation: where applicable under Moroccan or EU law (e.g. guest registration requirements).

4. Data Sharing

We may share your data with the following parties where necessary:

• Service providers: transfer drivers, local guides, hammam partners — only the information required to fulfil your requested service.
• Airbnb: if your booking is made through the Airbnb platform, their data practices apply. Please review Airbnb's Privacy Policy.
• Legal authorities: where required by Moroccan law, guest identity information may be shared with local authorities.

We do not transfer your data to third parties for marketing purposes.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Booking-related data is generally retained for up to 5 years.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: to request a copy of the personal data we hold about you
• Correction: to request that we correct inaccurate or incomplete data
• Erasure: to request deletion of your data in certain circumstances
• Restriction: to request that we limit how we use your data
• Portability: to receive your data in a structured, machine-readable format
• Objection: to object to processing based on legitimate interests

To exercise any of these rights, please contact us at contact@darmaureen.com. We will respond within 30 days.

7. Cookies and Analytics

Our website may use essential cookies necessary for the site to function correctly. We do not currently use advertising or tracking cookies. If this changes, we will update this policy and provide appropriate consent mechanisms.

8. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page, with the date of the last revision noted at the top. We encourage you to review it periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Dar Maureen
Derb Al Arsa, Sidi Youb
Marrakech Medina, Morocco
contact@darmaureen.com